
Hosted Services
What DCAAS entails:
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In depth initial set up with clients
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Establish internal and external contacts and rules of conduct/scope
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Review of client procedures (if none, dms360 will follow CDDMACanada Standards www.cdma-ca.com)
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dms360 provides a hosted secure cloud environment complete with leading edge documentation management software
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Use of existing client nomenclature OR option to have new numbering structure developed
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Use of pre-designed forms and templates OR use of existing client forms and templates
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Free upgrade of client’s existing forms and templates (does not include procedures)
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On-demand services during work hours (8am to 5pm Mon to Fri)
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On-call services (5pm to 10pm Mon to Fri, and 9am to 5pm Sat and Sun)
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On site or remote resources working in hosted environment
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Full processing of internally created and incoming external documentation
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8 business hour turn around on documentation processing, or less
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Documentation numbering management
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1 business hour turnaround on assigning numbers during on-demand or on-call hours, or less
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Facility Data Book creation, EPC supervision, or updates (as required)
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All external submissions are routed through virtual DC Department
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Full hand over of files, forms, and index at contract completion. Includes 3 hours training at no cost. Additional training after handover subject to charges
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Available in six month or one year contracts, option for renewal