Hosted Services

What DCAAS entails:

• In depth initial set up with clients

• Establish internal and external contacts and rules of conduct/scope

• Review of client procedures (if none, dms360 will follow CDDMACanada Standards www.cdma-ca.com)

• dms360 provides a hosted secure cloud environment complete with leading edge documentation management software

• Use of existing client nomenclature OR option to have new numbering structure developed

• Use of pre-designed forms and templates OR use of existing client forms and templates

• Free upgrade of client’s existing forms and templates (does not include procedures)

• On-demand services during work hours (8am to 5pm Mon to Fri)

• On-call services (5pm to 10pm Mon to Fri, and 9am to 5pm Sat and Sun)

• On site or remote resources working in hosted environment

• Full processing of internally created and incoming external documentation

• 8 business hour turn around on documentation processing, or less

• Documentation numbering management

• 1 business hour turnaround on assigning numbers during on-demand or on-call hours, or less

• Facility Data Book creation, EPC supervision, or updates (as required)

• All external submissions are routed through virtual DC Department

• Full hand over of files, forms, and index at contract completion. Includes 3 hours training at no cost. Additional training after handover subject to charges

• Available in six month or one year contracts, option for renewal